COMPANY OVERVIEW
At MTG, a team of talented individuals are shaping the future of technology integration. We have created a community of great people who show an uncommon level of care for our clients, colleagues, and community. We’re looking for excited and motivated individuals who are as excited to build this organization as we are. Isn’t it time you were a part of something great?

JOB SUMMARY
MTG provides technology installation and support services to commercial businesses on both a local and national level. This position will provide a variety of supervisory services to support our national work.

The Operations Supervisor - National is responsible for the daily operations, and profitability of MTG’s national coordination and service teams. Responsibilities include the structuring, directing, and overall supervision of the coordination and service teams.

This position will assist executive managers to meet company goals, lead by example and drive inter-divisional and inter-departmental communication and support to continually improve the effectiveness and success of MTG. This position will report directly to the Director of Operations.

KEY DUTIES AND RESPONSIBILITIES

Lead by example and encourage teamwork and supportive collaboration with Sales, Design and Technical Services, Finance, Customer Success, Labor Resources, HR and all other departments
Utilize effective communication, feedback, performance review tools and support to create a consistent level of accountability throughout your team
Manage schedules to ensure customer timeline objectives are met
Understand scope of work, show a willingness to ask clarifying questions to ensure success of the project or service objectives
Help MTG execute projects to achieve company profit margin goals
Work closely with Financial Department to meet financial and compliance requirements
Serve as point of escalation for clients and staff to promote and maintain positive customer and employee relationships
Provide excellent customer service and maintain strong professional relationships with our internal and external clients
Demonstrated professional writing skills with the ability to craft tactful communications with employees
Work with fellow company leaders to meet business objectives and push continuous improvement through collaboration
Other related duties as required or assigned.

QUALIFICATIONS

Three or more years of direct experience managing operations staff or a combination of management and industry knowledge / experience
Preferred knowledge of electrical and low voltage trades
Proven team management qualities and capabilities
Well organized, accurate and attentive to detail
Strong time management, problem solving and decision-making abilities
Computer proficiency in a Windows environment using MS Office (Outlook, Excel, Word, PowerPoint), accounting software and other common programs
Strong written and oral communication skills
Exceptional interpersonal skills

PERFORMANCE MEASUREMENTS

Effectiveness at developing positive relationships and coaching each member of your team to achieve the desired results
Ability to meet expected levels of quality and customer satisfaction
Ability to complete assigned tasks in a timely manner and meet project deadlines
Ability to be a valuable member of a project team and willingness to maintain a “whatever it takes” attitude
Quality and effectiveness of:
Analyzing facts, problem solving, decision-making, and demonstrating good judgment
Written communications such as emails, letters, reports, etc.
Ability to work in a team environment and maintain effective working relationships with fellow employees
Reliability (attendance, punctuality, meeting deadlines, etc.)
Alignment with and demonstration of MTG’s Core Values:

People First: Consistently displaying an understanding of the importance of positive, helpful relationships with our coworkers, our partners, our suppliers and our clients
Above and Beyond: Consistently doing more than what is reasonably expected with a “whatever it takes” attitude
Sense of Urgency: Prioritizing tasks and maintain focus to achieve results by responding to questions and requests in a timely manner
Team Player: Maintaining a positive attitude and treating others in a respectful and supportive manner. Willingness to share knowledge and best trade practices with fellow employees.
Do the Right Thing: Always acting with honesty and integrity to inspire the trust of others

Master Technology Group is proud to be an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.