COMPANY OVERVIEW
At MTG, a team of talented individuals are shaping the future of technology integration. We have created a community of great people who show an uncommon level of care for our clients, colleagues, and community. We’re looking for excited and motivated individuals who are as excited to build this organization as we are. Isn’t it time you were a part of something great?

JOB SUMMARY
MTG provides technology installation and support services to commercial businesses on both a local and national level.

The Manager of Technical Services is responsible for the structuring and management of MTG’s Technical Services Team and resources to provide highly effective, 24x7 technical services and guidance to our clients, field staff, installation partners and fellow employees.

Systems supported are primarily security related, e.g., video surveillance, access control and intrusion, but can also include network programming, data infrastructure, AV and other low voltage disciplines.

This position requires proven leadership skills, a strong technical aptitude, thorough knowledge of security systems and low voltage technologies as well as proficiency with technical writing, business systems and process creation and adherence.

The Manager of Technical Services will participate on the MTG Leadership Team and will report to the President.

KEY DUTIES AND RESPONSIBILITIES

Leadership - LMA – Lead your people, Manage your people and hold your people Accountable
Supervision
- Supervision and day-to-day management for team of Level 1, Level 2 and Level 3 technical support specialists
- Ensure direct reports are scheduled to provide appropriately skilled coverage to all necessary shifts
- Direct and oversee communication, collaboration and process adherence between direct reports and team members of other departments to promote efficient execution and workflows
- Clearly communicate needed tasks and desired goals to achieve key performance metrics
- Guide strategic decisions regarding education, training and certifications for your team
- Onboard new Tech Services team members and implement detailed training plans to ensure they are set up for success

QUALIFICATIONS

Five or more years of industry related experience and three or more years of experience managing technical personnel
Highly technical knowledge of commercial technology, low voltage systems and IT
Proven leadership and team management qualities and capabilities
Proven business development and customer service skills
Strong technical writing and presentation skills
Well organized, accurate and attentive to detail
Strong time management, problem solving and decision-making abilities
Computer proficiency in a Windows environment using MS Office (Outlook, Excel, Word, Visio PowerPoint), CAD, Bluebeam and other technical programs
Strong written and oral communication skills
Exceptional interpersonal skills

PERFORMANCE MEASUREMENTS

Ability to meet expected levels of quality and customer satisfaction
Ability to complete assigned tasks in a timely manner and meet project deadlines
Ability to be a valuable member of a project team and willingness to maintain a “whatever it takes” attitude
Quality and effectiveness of
Analyzing facts, problem solving, decision-making, and demonstrating good judgment
Written communications such as emails, letters, reports, etc.
Ability to work in a team environment and maintain effective working relationships with fellow employees
Reliability (attendance, punctuality, meeting deadlines, etc.)
Alignment with and demonstration of MTG’s Core Values:
People First: Exceed customer expectations of responsiveness, performance, communication and customer service
Above and Beyond: Consistently doing more than what is reasonably expected with a “whatever it takes” attitude
Sense of Urgency: Prioritizing tasks and maintain focus to achieve results by responding to questions and requests in a timely manner
Team Player: Maintaining a positive attitude and treating others in a respectful and supportive manner. Willingness to share knowledge and best trade practices with fellow employees.
Do the Right Thing: Always acting with honesty and integrity to inspire the trust of others

Master Technology Group is proud to be an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.