Low Voltage Service Technician

Location: Eden Prairie, Minnesota
Date Posted: 11-15-2017
A Service Technician is responsible for installation, programming and supporting a wide variety of commercial fire alarm, video surveillance, intrusion, access control and data systems.  A Service Technician must excel in customer service skills and be capable of effective communication with clients, management and fellow employees.
 
Requirements include above average proficiency in all responsibilities associated with the position and the capability to effectively work independently.  A Service Technician will be required to interface with the Service Coordinator and Project Managers as needed and deliver consistent, accurate and timely results.  It is expected that a Service Technician will share knowledge and technical expertise with other MTG team members. 
 
KEY DUTIES AND RESPONSIBILITIES
  • Program various MTG installed or supported systems
  • Download and manage existing system programs
  • Participate in the administration and accuracy of client system records 
  • Effectively troubleshoot, diagnose and repair MTG supported systems
  • Train clients on MTG installed or supported systems
  • Perform tests and inspections of fire alarm systems
  • Document results of all inspections accurately
  • Read and understand blueprints and schematic diagrams
  • Physical equipment and infrastructure installation such as:
    • Install, wire, device and terminate fire alarm, access control, intrusion and video surveillance systems
    • Install a wide variety of cable pathway/support systems and components
    • Install, terminate, label and test a wide variety of low voltage cabling
    • Assemble and mount a wide variety of equipment racks, cabinets and panels
    • Install proper grounding equipment and wiring
  • Maintain detailed and accurate drawings and completion notes
  • Complete all assigned tasks within the specified schedule
  • Stay current with and adhere to all applicable codes and associated NICET specifications
  • Stay current with and adhere to all mandatory safety requirements and follow established safety practices
  • Willingly share knowledge and best trade practices with fellow employees
  • Perform other related duties as required or assigned
 
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
  • High school graduate (minimum) plus substantial related experience
  • Power Limited Technician License required
  • NICET certification(s) preferred
  • Familiar with all NFPA, NEC and OSHA codes and standards
  • Strong understanding of fire alarm and security systems and practical field experience
  • Proficient at using a multi-meter for circuit testing and troubleshooting
  • Ability to obtain and maintain manufacturer specific details regarding products and programming
  • Must be able to pass drug test in this drug free workplace setting
  • Clean cut appearance
  • Ability to provide On Call Support
  • Must have a clean valid driver’s license with dependable transportation
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